Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how Agentic Trading, Co. ("FEY," "we," "us," and "our") collects, uses, discloses, retains, and protects personal information when you use the FEY mobile application, websites, subscriptions, portfolio tools, alerts, chat and agent experiences, trading and funding workflows, and related services (collectively, the "Services"). It also explains the choices and rights available to you.

Agentic Trading, Co. is the controller of personal information covered by this Privacy Policy unless this Policy or a feature-specific notice says otherwise. Some third-party services you connect to FEY act as independent controllers under their own privacy policies.

This Privacy Policy should be read together with the FEY Terms of Use. If you do not agree with our practices, do not use the Services.

Scope

This Privacy Policy applies to personal information that FEY processes through the Services and in related support, security, research, and business operations. It does not govern a third party's independent processing, including processing by an app store, wallet provider, trading venue, blockchain, bank, payment provider, social network, or a third-party account you choose to connect.

Feature-specific notices shown when information is collected supplement this Privacy Policy. A more specific notice controls for that feature to the extent of a conflict, but it will not reduce your rights or materially expand a previously disclosed use without any notice or consent required by law.

Personal Information We Collect

The information we collect depends on the features you use. We collect the following categories of personal information.

Account, identity, and profile information

We collect information used to create and manage your FEY account, including your name, email address, profile image, local user identifier, timezone, subscription tier, settings, referral information, and identifiers and profile details received from authentication providers.

We process authentication records such as session identifiers, hashed refresh tokens, login timestamps, authentication status, and encrypted authentication credentials needed to maintain a connection you request. We do not ask you to provide a wallet seed phrase or recovery phrase to FEY. You should never include a seed phrase, private key, password, or one-time authentication code in a chat or support message.

When you choose an image through the system camera, photo, or file picker, FEY receives only the selected image and its basic file metadata. The current chat attachment feature supports JPEG, PNG, and WebP images within the limits shown in the app. FEY does not require broad photo-library access when the operating system's private picker can provide the selected item.

Wallet, portfolio, financial, and trading information

When you connect or use a wallet, trading venue, exchange, funding provider, or other financial service, we collect information needed to provide the requested feature. This includes wallet addresses, public blockchain activity, connected-service identifiers, account and portfolio balances, positions, orders, fills, transfers, deposits, withdrawals, transaction hashes, market instruments, account values, profit and loss information, fee information, funding and cash-out status, and related timestamps and metadata.

We also process approvals, signatures, wallet-policy status, trading permissions, autonomous-trading grants, execution-plan limits, revocations, and records of actions initiated or authorized through FEY. Some of this information is sensitive personal information under applicable law because it concerns financial accounts, account access, or credentials.

FEY does not intentionally collect full payment-card numbers. App stores, payment providers, and funding providers process payment credentials under their own terms and return limited transaction, entitlement, payment-method, or status information to FEY.

Chat, agent, alert, and user content

We collect the messages, prompts, commands, instructions, files, images, generated responses, approvals, agent events, alert conditions, notification instructions, and related metadata that you create or receive through the Services (collectively, "User Content"). We process User Content to provide conversation history, generate responses, operate requested workflows, maintain an audit trail, provide support, prevent abuse, and improve the reliability and usability of the Services.

If you use operating-system keyboard dictation, FEY receives the text that the system input method inserts into the composer, not your voice audio. Apple or another keyboard provider may process audio under its own terms and privacy commitments. If you submit the inserted text as a message, FEY retains that text as User Content.

Do not submit highly sensitive information that is unnecessary for your request, including government identification numbers, health information, biometric information, private keys, seed phrases, or information about another person without authority.

Connected accounts and third-party information

When you connect a third-party account, we collect the provider name, provider account identifier, public profile information, connection status, scopes you approved, and encrypted access or refresh credentials required to maintain the connection. For example, a connected social account may provide a handle, display name, profile image, and information needed to verify a user-requested referral or promotional action.

We receive information from authentication providers, wallet providers, blockchains, funding providers, trading venues, market-data providers, subscription providers, analytics providers, and other services you connect or direct us to use.

Subscription and purchase information

If you purchase a subscription or paid feature, we receive information such as the product and entitlement, store and transaction identifiers, purchase and renewal status, price and currency, expiration, cancellation, refund status, and billing-related metadata. Our subscription-management provider receives your FEY user identifier and email address so that subscriptions can be associated with your account and restored across supported devices.

Device, application, and security information

We collect device and application information such as device type, operating system, app version, language, IP address, app and device identifiers, push-notification token, notification preferences, device-attestation results, session activity, crash and diagnostic data, performance data, request timestamps, and security events.

If your device uses Face ID, Touch ID, or another biometric to unlock a passkey or wallet, the biometric comparison is performed by your device or the applicable platform provider. FEY does not receive your biometric template.

Website, analytics, and interaction information

With your consent where required, we collect website and product-interaction information such as pages and screens viewed, referring page, links and controls used, approximate session duration, browser and device characteristics, performance measurements, errors, and session-replay data. We configure replay tools to mask input fields and exclude authenticated financial, wallet, and chat content. We do not intentionally capture payment credentials, authentication secrets, private keys, seed phrases, or message contents in analytics or replay tools.

Communications, support, research, and promotions

If you contact us, submit a privacy request, participate in research or a survey, join a waitlist or referral program, enter a promotion, or provide feedback, we collect your contact details, communications, responses, eligibility and fulfillment information, and records needed to administer the interaction.

Information we infer or create

We create operational information from the data above, such as account and subscription status, security and fraud indicators, notification state, feature preferences, product-usage trends, conversation metadata, and records showing whether an action was approved, executed, rejected, canceled, or revoked. We do not use sensitive personal information to infer characteristics about you for advertising.

Sources of Personal Information

We collect personal information:

directly from you;
automatically from your device or use of the Services;
from services and accounts you connect or direct us to use;
from app stores, subscription providers, wallet providers, funding providers, trading venues, market-data providers, blockchains, and other transaction participants;
from service providers that support security, analytics, communications, hosting, and customer support;
from public sources, including public blockchain records and public social-profile information;
when another user or authorized person provides information in connection with a referral, shared workflow, support request, or legal request.

How We Use Personal Information

We use personal information to:

create, authenticate, maintain, and secure accounts and sessions;
provide portfolio, market-data, funding, subscription, wallet, chat, alert, notification, and agent features;
display, route, execute, reconcile, and record actions you request or authorize;
enforce the scope, duration, limits, and revocation of trading permissions and execution plans;
personalize the Services and remember your settings;
process purchases, restore entitlements, prevent subscription abuse, and provide account support;
receive text from system input methods and process User Content through the AI and infrastructure providers needed to respond to you;
communicate about transactions, security, account status, support, product changes, and legal notices;
send optional product or promotional communications according to your preferences;
detect, investigate, and prevent fraud, abuse, unauthorized access, security incidents, and violations of our Terms;
monitor reliability, diagnose errors, measure product performance, and improve features;
create aggregated or deidentified statistics that do not reasonably identify you;
establish, exercise, or defend legal claims and comply with applicable law, lawful process, and regulatory obligations.

FEY does not use User Content to train a generalized AI model unless you separately and affirmatively opt in. We may use limited, deidentified feedback and operational measurements to improve the Services. When you connect your own ChatGPT or another third-party AI account, that provider processes information under the terms, privacy policy, and data controls applicable to your connected account.

Legal Bases for Processing

Where the law requires a legal basis, we rely on:

performance of a contract, including providing the Services and processing actions you request;
our legitimate interests in securing, supporting, measuring, and improving the Services, preventing fraud, and enforcing our agreements, after considering the impact on your rights;
your consent, including for optional analytics, session replay, promotional communications, connected accounts, and other processing identified at collection;
compliance with legal obligations, lawful requests, tax and accounting rules, sanctions requirements, and the establishment or defense of legal claims.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal. If information is necessary to provide a feature you request, declining or withdrawing the relevant permission may prevent that feature from working.

AI and Automated Features

The Services use automated systems to generate text, summarize information, analyze User Content, suggest actions, monitor user-defined conditions, and carry out actions within permissions you establish. Outputs may be inaccurate and are not used by FEY to make decisions about your eligibility for employment, housing, credit, insurance, education, or another similarly significant opportunity.

An agent may carry out a later trading action without a new confirmation only when you have created an active authorization or bounded execution plan that permits that action. You can review and revoke active authorizations in the Services. Revocation applies prospectively and may not stop an action already submitted to a third party or blockchain.

Where applicable law provides a right concerning legally significant automated decisions, you may request information, human review, or an appeal by using the methods in the Your Privacy Rights section.

How We Disclose Personal Information

We disclose personal information only as described below.

Service providers

We disclose information to companies that provide hosting, data storage, authentication, security, analytics, subscription management, communications, customer support, AI processing, image generation, and other operational services. They may process information only to provide services to FEY or as otherwise permitted by law and contract. We require service providers to maintain privacy and security protections at least as protective as the commitments applicable to their processing under this Privacy Policy and applicable law.

Depending on the features you use, these providers currently include services supplied by Privy, RevenueCat, Expo, PostHog, Amazon Web Services, and comparable infrastructure providers. Our current Subprocessor Registry identifies processors acting for FEY, their purposes, the general personal-data categories involved, and available processing-location information. Services you connect to or direct FEY to use, including OpenAI or ChatGPT, are identified separately when they independently control their processing.

Services you connect or direct us to use

We disclose information to a wallet, trading venue, funding provider, market-data provider, blockchain, social network, or other service when you connect that service, request an action, or create an authorization that requires the disclosure. These services may include Coinbase, Lighter, Hyperliquid, Relay, X, and successor or additional providers identified in the Services at the time you connect or approve the feature.

Transactions submitted to a public blockchain may permanently disclose wallet addresses, transaction details, token movements, and related public information.

App stores, payments, and subscriptions

We disclose account and entitlement identifiers to app stores, payment providers, and subscription-management providers to process, verify, restore, support, or refund purchases and to prevent fraud.

Legal, safety, and professional disclosures

We may disclose information to law enforcement, regulators, courts, counterparties, professional advisors, auditors, and insurers when we reasonably believe disclosure is required by law or necessary to protect rights, safety, property, users, or the Services. We review government requests and disclose only information we reasonably believe we are legally required to provide.

Corporate transactions

We may disclose information in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction. A recipient must use personal information consistently with this Privacy Policy unless it provides notice and obtains consent where required by law.

At your direction

We disclose information to another person or service when you direct us to do so or give specific consent.

No Sale, Sharing, or Targeted Advertising

FEY does not sell personal information. FEY also does not share personal information for cross-context behavioral advertising or process personal information for targeted advertising, as those terms are defined by applicable U.S. state privacy laws. We do not knowingly sell or share the personal information of anyone under 18.

Our service providers may not use FEY personal information for their own advertising. If these practices change, we will provide legally required notice and choices before the change takes effect.

We recognize supported browser-based opt-out preference signals, including Global Privacy Control, as a request to opt out of sale, sharing, and targeted advertising for the browser or device sending the signal, even though FEY does not currently engage in those practices.

Cookies, SDKs, and Similar Technologies

We use strictly necessary cookies, local storage, device storage, and similar technologies to authenticate users, prevent fraud, maintain security, remember privacy choices, and provide requested functionality. These technologies operate because they are necessary to provide the Services you request.

Optional analytics, performance measurement, surveys, heatmaps, and session replay are disabled until you opt in where consent is required. Elsewhere, you can opt out at any time. Rejecting optional technologies is as easy as accepting them and does not prevent access to core Services.

We retain supported privacy choices so that we can honor them. Browser controls may also limit cookies, but blocking necessary storage may prevent some features from working.

Communications and Notifications

We send transactional communications needed to operate the Services, such as security, authentication, transaction, order, funding, subscription, service, and legal notices. You may not be able to opt out of essential communications while maintaining an account.

FEY currently delivers optional promotions and product updates only through the in-app notification inbox and mobile push notifications. Promotions are off unless you enable them. You can turn future Promotions and offers or App updates and new features campaigns on or off in Notification Settings. Turning a category off prevents future campaigns in that category from being added to your notification inbox or unread count and prevents their push delivery.

These optional settings do not control account, security, legal, support, deposit, withdrawal, or other transactional communications needed to provide the Services or respond to you. FEY does not currently send marketing email or marketing text messages. If either channel is introduced, FEY will request any consent required by applicable law and provide the opt-out methods required for that channel.

Data Retention

We retain personal information only for the period needed for the purposes described below, subject to legal holds and legally required retention.

Account and profile records

We retain active account and profile information while your account is open. After a verified and confirmed account deletion request, we disable access promptly and schedule permanent cleanup to begin after a seven-day safety period. This period allows us to identify and address erroneous deletion requests or operational problems before irreversible cleanup. During this period, retained account data is restricted to handling deletion, security, a verified recovery request, and completing or reconciling transactions you already authorized. As part of deletion, we may create the limited aggregate statistics described below; we do not use your retained personal history for advertising or new individual profiling. We delete account information from active systems without undue delay and within 30 days of the request, or any shorter applicable legal deadline, except for records we must retain. The seven-day period is included in that timeframe, not added to it. Residual encrypted backup copies expire within 90 days and are not restored except for disaster recovery, security, or legal necessity.

Authentication and connected-account credentials

Access credentials are encrypted and retained only while needed to maintain the connection you requested. We delete or revoke them promptly when you disconnect the service. For account deletion, we disable FEY access promptly and remove retained credentials or request provider revocation during permanent cleanup after the seven-day safety period. Product refresh sessions expire after 30 days of inactivity and no later than 90 days after issuance. Completed or expired account-link attempts and their temporary verification material are deleted within 24 hours.

User Content, conversations, alerts, and agent records

We retain User Content and related agent and approval history until you delete your account, we fulfill a verified request to delete specific personal information, or the information is no longer reasonably necessary to provide and secure the Services. To request deletion of specific FEY-controlled personal information, including information associated with a particular conversation, email contact@fey.trade with the subject "Privacy Request." We may retain limited records when reasonably necessary or permitted for fraud prevention, security, disputes, transaction audits, legal holds, accounting, regulatory obligations, or other lawful purposes.

FEY does not receive or retain voice audio when you use operating-system keyboard dictation. The operating-system or keyboard provider may apply its own processing and retention terms.

Sent chat attachments are retained with the associated conversation so that chat history and agent processing remain available. Deleting the associated conversation or account schedules those attachment records for deletion under the same service deletion process. Temporary agent-runtime copies are removed after the turn is accepted. Attachment contents and filenames are not intentionally included in product analytics, application logs, or crash metadata.

Financial, trading, funding, and transaction records

Account-linked trading, funding, and transaction records in FEY active systems are included in account deletion. We may temporarily retain records and the provider access reasonably necessary to complete or reconcile transactions you already authorized, protect your funds, or resolve a specific dispute. This does not authorize new trading. We review unresolved cases and remove records when the relevant purpose ends, subject to applicable deletion deadlines and lawful exceptions. If a specific legal obligation or legal hold requires us to retain a record, we retain only what is required for the applicable period, restrict its use to that purpose, and delete it when the requirement ends. Records independently maintained by app stores, payment providers, and other third parties are governed by their own obligations.

Deleting your FEY account cannot remove information independently maintained by a blockchain, wallet provider, trading venue, app store, payment provider, or another third party.

Analytics and session replay

Optional product-analytics event data is retained for no longer than 13 months. Session-replay data is retained for no longer than 30 days. We may retain broad aggregate statistics, such as historical activity counts, service-performance totals, and company revenue totals, after deleting the underlying account information, but only where the retained information cannot reasonably identify or be linked to you. These statistics do not contain your chats, individual trade history, account identifiers, or wallet addresses. We maintain and use them in aggregate form, do not attempt to reidentify individuals, and require recipients to follow the same restrictions. Information that does not meet this standard remains subject to our personal-information retention and deletion rules.

Notifications, support, security, and business records

Read in-app notification records are retained for up to 90 days, unread notification records for up to 180 days, and push-delivery records for up to 180 days. Support and privacy-request records are ordinarily retained for three years after resolution. Security, fraud, abuse, and legal records are retained for up to three years after resolution or longer when reasonably necessary for an active investigation, legal hold, or legal obligation.

Account and Data Deletion

All users may initiate deletion in the app through Settings, Advanced, Delete account or through Delete your FEY account. In the app, we require reauthentication and a clear confirmation to protect against unauthorized deletion. The website provides an email request option handled manually by our team; you do not need to install or open the app. We verify ownership and obtain confirmation before acting on an email request. We acknowledge receipt and provide the scheduled start of permanent deletion. Contact contact@fey.trade with your request reference before that date if you need help or believe the request was made in error. Recovery is handled manually after ownership verification and is not guaranteed once permanent cleanup begins. Signing in does not automatically cancel deletion. You can also contact us to check the status of your request.

Account deletion:

revokes FEY sessions, connected-account credentials, notification devices, and active agent or trading authorizations;
deletes personal information in FEY active systems, subject to the retention exceptions above;
sends deletion instructions to service providers that process information on our behalf;
does not close positions, cancel transactions already submitted, withdraw assets, delete a third-party account, erase a public blockchain, or automatically cancel an app-store subscription;
does not affect information a third party independently retains under its own legal obligations or privacy policy.

Before confirming deletion, we explain the effects on wallet access, subscriptions, and trading. The app links to the existing wallet export screen and subscription management. Export your wallet first if you want to continue using it outside FEY; otherwise you may lose access after deletion. Deletion does not move your assets or manage third-party positions, orders, or subscriptions. Exporting, closing positions, and canceling subscriptions are optional and do not prevent you from submitting a deletion request.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. These safeguards include access controls, encryption in transit, encryption or hashing of sensitive credentials at rest, environment separation, monitoring, logging controls, least-privilege access, vendor review, incident response, and secure development practices.

No security measure is perfect. You are responsible for protecting your devices, email, passkeys, authentication factors, wallets, recovery information, and connected accounts. Contact us immediately at contact@fey.trade if you believe your FEY account has been compromised.

International Data Transfers

FEY is based in the United States, and we and our service providers may process information in the United States, Japan, and other countries. These countries may have privacy laws that differ from those where you live. The Subprocessor Registry provides the general location and transfer information supported by our current provider documentation.

Where required, we use approved transfer mechanisms such as adequacy decisions, the European Commission's Standard Contractual Clauses, the United Kingdom International Data Transfer Addendum, or another lawful safeguard. You may request information about the safeguard applicable to your personal information.

Your Privacy Choices

You can:

update supported profile information in Settings and request correction of other FEY-controlled personal information by email;
review and revoke connected accounts and active trading authorizations;
request deletion of specific FEY-controlled personal information by email;
control optional analytics, session replay, surveys, and promotional communications;
manage push-notification categories and registered devices;
manage or cancel a subscription through the applicable app store;
initiate account deletion or request a copy of your data.

Permissions for camera, photos, files, microphone, notifications, and device authentication can also be controlled through your device settings. Revoking a device permission may disable the related feature.

Your Privacy Rights

Subject to applicable law and exceptions, you may have the right to:

know whether we process your personal information and access that information;
receive information about the categories, sources, purposes, and recipients of personal information;
correct inaccurate personal information;
delete personal information;
obtain a portable copy of personal information you provided;
withdraw consent;
object to or restrict certain processing;
opt out of sale, sharing, targeted advertising, or qualifying profiling;
request review of a qualifying automated decision;
appeal our refusal of a privacy request;
receive equal service and not be discriminated against for exercising a privacy right.

FEY makes access, correction, deletion, and export rights available to all account holders even when local law does not require every right.

To request correction of FEY-controlled personal information that you cannot edit in Settings, email contact@fey.trade with the subject "Correction Request." Do not email passwords, private keys, seed phrases, one-time authentication codes, or identity documents. If additional identity evidence is reasonably necessary, we will provide a secure way to submit it.

To request deletion of specific FEY-controlled personal information, including information associated with a particular conversation, email contact@fey.trade with the subject "Privacy Request." Archiving a conversation removes it from your active chat list but does not permanently delete it.

For account deletion, use Settings, Advanced, Delete account or the instructions at https://fey.trade/delete-account. For other privacy requests, email contact@fey.trade with the subject "Privacy Request." We will confirm receipt and ordinarily respond within 45 days, or within a shorter period when required. If legally permitted and reasonably necessary, we may extend the response period once and will explain the extension.

We verify requests in proportion to their sensitivity. We will not request more information than reasonably necessary. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification. We do not charge a fee unless a request is manifestly unfounded, excessive, or repetitive and applicable law permits a fee.

If we deny a request, we will explain the reason and any available appeal. To appeal, reply to our decision or email contact@fey.trade with the subject "Privacy Appeal." We will decide the appeal within the period required by applicable law. You may also contact your state attorney general, the California Privacy Protection Agency, or your local data-protection authority.

United States State Privacy Disclosures

This section supplements the rest of this Privacy Policy for residents of U.S. states with comprehensive privacy laws.

During the preceding 12 months, we collected the categories described in Personal Information We Collect, including identifiers and account records; commercial and subscription information; internet and electronic-network activity; User Content; financial, wallet, portfolio, and transaction information; security information; and inferences used to operate and secure the Services.

We collected these categories from the sources described in Sources of Personal Information, used them for the purposes described in How We Use Personal Information, and disclosed them for business purposes to the recipients described in How We Disclose Personal Information. We disclose only the categories reasonably necessary for the recipient's function.

We did not sell personal information or share it for cross-context behavioral advertising during the preceding 12 months. We did not process personal information for targeted advertising. We do not offer a financial incentive in exchange for permission to collect, sell, or share personal information. A referral, waitlist, loyalty, or promotional program will include separate material terms and any legally required notice before enrollment.

We use sensitive personal information, including account access and financial information, only to provide requested Services, secure accounts, process transactions, prevent fraud, and comply with law. We do not use sensitive personal information to infer characteristics about you.

European Economic Area, United Kingdom, and Switzerland

FEY is the controller for processing covered by this Privacy Policy. The Legal Bases for Processing section identifies our legal bases. You may have rights of access, correction, deletion, portability, restriction, objection, consent withdrawal, and complaint to a supervisory authority.

When we rely on legitimate interests, you may object based on your particular circumstances. When we use personal information for direct marketing, you may object at any time. You may lodge a complaint with the data-protection authority where you live, work, or believe a violation occurred.

FEY does not use solely automated processing to make a decision that produces a legal or similarly significant effect about you without a lawful basis and safeguards required by applicable law.

Children and Eligibility

The Services are intended only for people who are at least 18 years old and the age of legal majority where they live. We do not knowingly create accounts for or collect personal information from anyone who does not meet that requirement.

If you believe an ineligible minor has provided personal information, contact us. We will investigate and delete the account and information unless retention is legally required.

Third-Party Services

A third-party service you connect to FEY may independently collect, use, and retain information under its own terms and privacy policy. Disconnecting the service from FEY stops future FEY access but does not delete your account or records held by that third party. You must contact the third party to exercise rights concerning its independent records.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the Services, law, or our practices. We will post the revised Policy and update the effective date. For a material change, we will provide prominent in-app or email notice at least 30 days before the change takes effect unless an urgent legal, security, or safety reason requires earlier action.

If applicable law requires consent for a material new use of previously collected information, we will obtain consent before that use. We maintain prior versions at https://fey.trade/privacy/archive.

Contact Us

For questions, privacy requests, or complaints, contact:

Agentic Trading, Co. 2810 N Church St STE 88819 Wilmington, DE 19802 United States contact@fey.trade

Account deletion requests: https://fey.trade/delete-account